Refund policy
Returns and Replacements
We want to you to be completely satisfied with your purchase. You may return most items within 60 days of purchase for a full refund. To be eligible for a return, your item must be unused and in the same condition that you received it.
Returns must be accompanied by an RMA (Return Merchandise Authorization) number
Returns must be received in new condition with the original packaging and accessories to be eligible for a refund
Returns must be initiated within 60 days of receipt
The following items are non-refundable and ineligible for returns:
- Special order items
- Pre-cut materials (transitions, sheet membranes, etc.)
- Shelf life items (adhesive, solvents, caulking, etc.)
Customers will receive a full refund in the amount of the original purchase price of the item(s) less any restocking fees.
Refunds will be credited back to the original method of payment
Original shipping costs are non-refundable (including expedited shipping and international orders)
Shipping costs associated with any return will typically be the responsibility of the customer (excluding defective or damaged items)
Once an order has been processed, if you choose to cancel at this stage—prior to shipment—a 5% processing fee will be applied to your refund.
Return Instructions
To start a return, contact us at sales@tools4painting.com. Please include your order number, the reason for the return, and let us know if you'd prefer a refund or exchange.
Once we receive your request, we will issue a Returned Merchandise Authorization (RMA) number. This number is required to process any return shipment. Please note, we may apply a restocking fee of up to 25% to help cover shipping and labor costs.
All returned items will be inspected to confirm they meet our resellable condition standards outlined above. If they do not, we reserve the right to reject the return altogether.
If your order arrives damaged or defective, follow the instructions below. We’ll refund or exchange defective items at no cost to you.
Once your return is accepted and received, please allow 3 to 5 business days for us to process your refund or exchange.
What do I do if my shipment was damaged or received with a shortage?
Please report any shipping related issues to sales@tools4painting.com within 48 hours of receiving your order. Include photos or videos of the item(s) in question in their original packaging. Our team will review all incidents and remedy them at no expense to you. Reports after 48 hours, no documentation, and/or no original packaging may be subject to partial or no compensation.
All Clearance, Closeout, and One-Time Quotes Sales Final Policy
At Tools4Painting customer satisfaction is our priority, and we strive to provide high-quality products/services. Please carefully review the following terms regarding our "All Sales Final" policy:
No Returns or Exchanges
All sales are final. Once a purchase is completed, the item(s) cannot be returned or exchanged for any reason, except in cases specified under the warranty or consumer protection laws.
We encourage customers to thoroughly inspect their products and ensure the items meet their expectations before making a purchase.
Exceptions for Defective or Damaged Items
If a product is found to be defective, damaged, or not as described, you may be eligible for a replacement or refund. Please reference our damage policy for up-to-date information and proper reporting procedures.
Final Sale Items
The "All Sales Final" policy applies to all clearance, closeout, and one-time quote items unless otherwise specified.
Refunds for Unfulfilled Orders
If an order cannot be fulfilled due to stock issues, shipping problems, or other circumstances outside of your control, you will be entitled to a full refund or an alternative resolution as determined by our customer service team.
By completing a purchase, you acknowledge and agree to these terms.